Buzz's Appliance Services in Morgan Hill, CA

Reviews about Buzz's Appliance Services

• ★ ☆ ☆ ☆ ☆

  January 13, 2020, by charles Veach
  We called to have someone come and look at our gas stove and give us a opinion or an estimate. The person that came his name was Ken. What should have taken only 30 minutes to evaluate, Took him 2 hours, It was a 7 year old stove 2 of the gas lines on the burners had separated and needed to be repaired. We told him that we wanted to Evaluate whether it was better to buy a new stove then put more money into this old stove. Ken charged us $210 to Evaluate what we already knew that the 2 lines were separated Then told us it would be another $150 in parts And labor Bringing the grand total to $360. He could have let us know that in the beginning but he ran the bill up to $210 then thought we would have too much invested in it To buy a new one. We felt we were betrayed since all of that could have been evaluated in 30 minutes and we would have had an out of pocket cost of $45 for his Estimate. Instead we paid $210 for a stove the would not work and he left us hanging after having to pay him $210 for his valuation. We will not use this company again and will tell our friends not to use them It's sad that you have to go through this type of Scenario just to get a Honest Quote "bad business practice" I hope the owner of this company reads this and sees what's going on.